Service FAQ
Need help? Before contacting us you might want to look through the questions and answers in this section.
Shipping
What is the shipping option?
We offer delivery via DHL, Fedex, UPS or forwarder (specify by customer request).
How long can I receive my order?
Usually lead time takes 10-14 working days or depends on our production schedule (after we received TT in our bank).
Where can I tracking my tracking number?
You can go to courier's website and enter tracking number to track the parcel.
EMS: http://postserv.post.gov.tw/pstmail/main_mail.html?targetTxn=EB500200
TNT: https://www.tnt.com/express/en_gc/site/shipping-tools/track.html
Fedex: https://www.fedex.com/en-us/home.html
DHL: https://www.dhl.com/tw-en/home/tracking.html
UPS: https://www.ups.com/track?loc=en_US&requester=ST/
Do you ship internationally? How much does it cost to ship to my country?
Yes, please provide your full address with zip code for delivery cost caculation.
After we dispatch your goods, we will email you a shipping report with tracking number.
After we dispatch your goods, we will email you a shipping report with tracking number.
I haven't received my order yet
First, you can find your tracking number on your shipping report email.
Secondly, go to courier's website and enter your tracking number.
Secondly, go to courier's website and enter your tracking number.
Order and Payment
Do you offer payment Net 30?
According to MISUMI's payment policy, all of our payment tern is T/T in advance to our bank account.
How to pay?
We accept payment by Telegraphic Transfers (T/T) NOTE: TT in advance.
Do you offer customize product?
Please fill out our MISUMI Customized Camera Request Form.
MISUMI Inquiry Form will be answered first.
You may tell us what products or what kind of industy products you are looking for through the MISUMI Inquiry Form.
MISUMI team members will be happy to serve you.
MISUMI Inquiry Form will be answered first.
You may tell us what products or what kind of industy products you are looking for through the MISUMI Inquiry Form.
MISUMI team members will be happy to serve you.
How to place order?
Please fill out our MISUMI Inquiry Form.
MISUMI Inquiry Form will be answered first.
You may tell us what products or what kind of industy products you are looking for through the MISUMI Inquiry Form.
MISUMI team members will be happy to serve you.
MISUMI Inquiry Form will be answered first.
You may tell us what products or what kind of industy products you are looking for through the MISUMI Inquiry Form.
MISUMI team members will be happy to serve you.
Other
Do you have distributor in our country?
We do not have any specific distributor/dealer at this moment.
Currently, we manufacture & ship from Taiwan.
You can directly place order with us by email. If we have one in the future, we will announce at our website.
Currently, we manufacture & ship from Taiwan.
You can directly place order with us by email. If we have one in the future, we will announce at our website.
How long is the warranty?
Usually 12 months after product dispatched.
*Please note, if the defect was caused by improper use, repair cost and shipping cost will be charged.
*Please note, if the defect was caused by improper use, repair cost and shipping cost will be charged.